• Contact

    There are several ways to contact our customer service.

    By e-mail

    You can reach us by sending an email to customerservice@etrias.co.uk. We do our best to answer your emails as soon as possible. You can assume that this will be done within one business day.

    By telephone

    Would you prefer to speak with someone? Then call our telephone customer service on: (01223) 320693. We are available on weekdays between 7AM and 9PM and on weekends from 8AM to 4PM.

    Contact form

    You can reach us by filling in the contact form.

  • Order


    Step 1: Put the desired item in your shopping cart
    Go to the article you wish to order, select the desired size and then click on the ‘Add to Cart’ button. You will then be automatically redirected to the shopping cart. Here, you can choose to either continue shopping and add more products or to complete the order by clicking on the button ‘Complete order'.

    Step 2: Fill in your details
    To process your order, we ask you to fill in some personal information. If you already have an account, you can login at the top of the site so that you do not need to re-enter your details.

    Step 3: Select Shipping Method
    You can get your package delivered to either your home or business address.

    Step 4: Choose method of payment
    Here, you can choose how you would like to pay. You can pay by PayPal, Mastercard, VISA card or American Express.

    Step 5: Complete order
    Now click on ‘Place order now’ to finish your order. You will then be automatically redirected to a page with the order confirmation. You will also receive this order confirmation by e-mail.
  • Shipping

    For orders over £50 your parcel will be sent free of charge. For orders under £50 you will pay only £4.95 for delivery. The table below gives you an overview of the shipping costs for each country we deliver to. *


    Once we ship your order, you will receive a confirmation e-mail with a Track & Trace code. With this code, you can see where the package is and when it will be delivered. Most shipments are delivered by DPD.

    You can have your parcel delivered at your home address, or you can have it delivered at a UPS pickup point so you can collect it whenever it suits you best.

    Normally, we send all packages with the option of being delivered to your neighbours if you are not at home. The postman will leave a note in your mailbox with the house number where the package was delivered to so you can pick it up there. If this doesn’t seem like a comfortable option then please contact our customer service.

    If your neighbours are not at home, then a note in your mailbox will be left with a personal code. With this code, you can log in to the carrier’s website and choose how you want the package to be delivered: you may wish to schedule the delivery for another day, deliver the package to the neighbours or to a collection point in your area.

    * We are not able to ship to the Isle of Man, Jersey, or Guernsey. For certain other islands or difficult to reach locations, it may be that higher shipping costs will be calculated.
  • Delivery

    The delivery time for every product is mentioned right next to the image of the product. This may vary according to the product. A large part of our product range is immediately available in stock. With these products, if you place the order on a weekday before 7pm, we ship them the same day that so you will receive them within 2-3 working days.

    If you have ordered a number of products with different delivery times, then the order will be sent to you in one shipment where the invoice will be that of the item with the longest estimated delivery time.

    If a chosen product has a delivery period of more than one working day, it means that it is in stock in the warehouse of the manufacturer and therefore has a longer delivery time.

    Most shipments are sent with DPD. Once we ship your order, you will receive a confirmation e-mail with a Track & Trace code. With this code, you can see exactly where the package is and when it will be delivered.

    If you have any questions about the delivery of a product or your order, then please contact our customer service.
  • Payment

    You can pay safely and securely with the following payment options:

    Creditcard (MasterCard, VISA & American Express)

    You can pay by credit card from MasterCard, VISA or American Express.

    PayPal

    If you have a PayPal account then you can pay with it.

  • Collection

    You can get your order delivered to your home address or business address. Alternatively, you can choose a UPS collection point and pick up your order from there.
  • Quality

    We provide products from different brands. Each brand has its own quality requirements. However, rest assured that all the products sold by us are long lasting and very good value for money.

    All the products in our range meet our high quality standards. We have carefully selected the brands so that high quality is guaranteed. The price of a product is generally a reasonable indication of the quality.

    If you have any further questions about the quality of any of our products then you can always contact our customer service.
  • Guarantee

    When you order a product from us, you can rest assured that the product is of very good quality. Normally we give a one year warranty on all the products we sell, but in many cases, the warranty period is longer because the manufacturers provide a longer warranty. The warranty is subject to the legal rights of the customer. A legal warranty means that a product must perform to the customer’s expectations.

    We advise you to keep the enclosed invoice number with your order number, and in case of complaints, we can handle it as soon as possible with this information.

    If you have purchased a product and something is wrong with it, please contact our customer service so that we can provide an appropriate solution.
  • Returns

    We strive for the highest possible customer satisfaction. If the item(s) you ordered are not quite what you were looking for, then you can register the return of your order within 14 days of receiving it. The product may of course be tried out but may not be damaged and should be returned in its original packaging. If the product is returned damaged, frequently used, or washed, we will not be able to process a refund. Free returns are possible if you return the package from the the UK (Great Britain and Northern Ireland), Netherlands, Belgium, Germany, France, or Austria. The parcel must be returned from the same country that it was sent to. If you send your order from another country, the shipping costs will be at your own expense. Returns are free if you use the return label that you receive from us after you have registered the return online. Of course you can also return the products via another courier if you'd like, but we cannot accept the cost.

    Registering your return

    Log into your account or go to www.etrias.co.uk/returns in order to register the return of the item(s) you wish to send back. Simply follow the return instructions provided to return your parcel. If you are returning the item from one of the above mentioned countries, you will receive a free returns label. If you are returning the item from another country, you will be provided with the return address that you can post the parcel to.

    After you have sent the product back to us, the purchase price (including any costs for having the order shipped to you initially) will be refunded to you as soon as possible. This is normally done within 1-2 working days, but in busy periods this can take up to 14 days.

    Exchanging

    Would you like to exchange your order instead of receiving a refund? In order to do so, simply follow the instructions above for the return of your item and then head on over to our webshop to place an order for the item you wish to receive instead. This means that we can have the replacement item shipped to you as soon as possible and will then refund the cost of the initial order once it has arrived back with us.
  • Complaints

    It is important that all our customers are satisfied. Should you have a bad experience with our service or our products then please let us know. You can send your complaint to our customer service team. You will receive a reply within one business day and we will try and find an appropriate solution to your complaint.
  • Privacy and Cookies

    We respect the privacy of all users of our website and we ensure that your personal information will be treated as confidentially as possible. We use your information to process orders as quickly and easily as possible. We will not sell your information to third parties and will only provide information to third parties that are involved in processing your order.

    Read our full privacy policy

    Read our full cookie policy

    Terms & Conditions

    Read our full Terms & Conditions